Length of Visits

The length and frequency of visits are tailored to each client based on their needs. This ensures that each company gets the service they require at a cost that is best for them.

Extra charges

SolvIT aims to cover as much as possible under our contracts however there are a few situations were extra costs may be incurred:
Replacing servers and computers.
Architecture re-design.
Installation of certain types of new hardware.
Office moves.
Additional hardware*.
*Excludes Gold Tier service contracts.

Length Of Contracts

All of SolvIT’s contracts are a minimum length of 1 year. At the end of each year contracts are re-evaluated by SolvIT.

Fair Usage Policy

We have no specific fair usage policies however we offer service contracts to repeated users of our service. If a specific client had exceptional usage of our services contracts, extra costs may be incurred. Due to our preventative maintenance and regular visits this has never occurred before.

SLA’s

We can offer specific Service Level Agreements for our tailor made contracts on request.